Effective Date: 15/04/2026
At SIEDEM TECHNOLOGIES PRIVATE LIMITED, we strive to deliver reliable electronic products and a smooth customer experience. This policy explains how returns, replacements, cancellations, and refunds are handled.
1. Return & Replacement Eligibility
We accept return or replacement requests under the following circumstances:
- Product received is damaged, defective, or not functioning properly
- Incorrect or incomplete product delivered
- Manufacturing defects identified
All requests must be raised within 7 days of delivery.
2. Items Not Eligible for Return
Certain products are not eligible for return unless found defective or damaged upon arrival:
- Opened or used electronic devices
- Accessories such as cables, batteries, chargers, or earphones
- Software, digital downloads, or license-based products
- Products damaged due to misuse, improper installation, or voltage issues
3. Conditions for Accepting Returns
To qualify for a return, the following conditions must be met:
- Product must be in original condition without signs of use
- All original packaging, invoice, warranty cards, and accessories must be included
- Product serial numbers must match our records
Returns that do not meet these conditions may be declined after inspection.
4. How to Request a Return
To initiate a return or replacement:
- Email us at info@siedemtechnologies.com with your Order ID and issue details
- Our team will review and verify your request
- Approved requests will receive return instructions
- The product will undergo inspection upon arrival
5. Refund Process
- Refunds are initiated only after successful product inspection
- Approved refunds are credited to the original payment method
- Processing time: 5–10 business days
- Shipping or handling charges (if any) are non-refundable
6. Replacement Process
- Replacements are subject to product availability
- Dispatch of replacement occurs after return verification
- If the product is unavailable, a full refund will be issued instead
7. Order Cancellation
- Orders can be cancelled before shipment
- Once shipped, cancellation requests will not be accepted
- Refunds for cancelled orders are processed within 5–7 business days
8. Warranty & Repairs
- Product warranties are provided by the manufacturer unless specified otherwise
- Customers must contact authorized service centers for warranty claims
- Warranty becomes void in cases of:
- Physical damage
- Liquid exposure
- Unauthorized repairs or tampering
9. Damaged Deliveries
If your order arrives in damaged condition:
- Refuse delivery or
- Record a clear unboxing video and report the issue within 24 hours
Failure to report within this timeframe may result in rejection of the claim.
10. Legal Compliance
This policy is governed by the Consumer Protection Act, 2019 and other applicable laws of India.
11. Contact & Support
SIEDEM TECHNOLOGIES PRIVATE LIMITED
📍 2nd Floor, 2-41/13/PMR/2F, Cabin No. 20,
Melkiors Pride, Izzath Nagar, Madhapur,
Hyderabad, Telangana – 500081
📧 Email: info@siedemtechnologies.com
📞 Phone: +91 9550944864
