At SIEDEM TECHNOLOGIES PRIVATE LIMITED we aim to ensure customer satisfaction with every purchase. This policy outlines the terms under which returns, replacements, and refunds are accepted.
1. Eligibility for Returns
You may request a return or replacement if:
The product is damaged, defective, or not working
The product received is wrong or incomplete
The product has manufacturing defects
Returns must be requested within [7 / 10 / 15] days from the date of delivery.
2. Non-Returnable Items
Due to the nature of electronic products, the following are non-returnable unless damaged or defective:
Opened or used electronic items
Accessories (cables, batteries, earphones, chargers)
Software, digital products, or licenses
Products damaged due to misuse, voltage fluctuation, or improper installation
3. Return Conditions
To be eligible for a return:
The product must be unused and in original condition
Original packaging, invoice, warranty card, and accessories must be included
Serial numbers (if any) must match our records
We reserve the right to reject returns that do not meet these conditions.
4. Return Process
To initiate a return:
Contact us at info@siedemtechnologies.com with your Order ID and reason for return
Our team will verify the request
If approved, return instructions will be shared
Product inspection will be conducted upon receipt
5. Refund Policy
Refunds are processed only after successful inspection
Approved refunds will be credited to the original payment method
Refund processing time: 5–10 business days
Shipping charges (if applicable) are non-refundable
6. Replacement Policy
Replacement is subject to product availability
If a replacement is unavailable, a refund will be issued
Replacement products are dispatched after return verification
7. Cancellation Policy
Orders can be cancelled before shipment
Once shipped, cancellation is not allowed
Refunds for cancelled orders will be processed within 5–7 business days
8. Warranty Claims
Warranty is provided by the manufacturer, unless stated otherwise
Warranty claims must be raised directly with the authorized service center
Physical damage, liquid damage, or unauthorized repairs void warranty
9. Damaged Products During Delivery
If the package appears damaged:
Do not accept delivery, or
Record an unboxing video and contact us within 24 hours
Failure to do so may result in rejection of the return request.
10. Governing Law
This policy is governed by the Consumer Protection Act, 2019 and other applicable laws of India.
11. Contact Us
For return or refund related queries:
SIEDEM TECHNOLOGIES PRIVATE LIMITED
Email: info@siedemtechnologies.com
Phone: +91 9550944864
Address: 2nd floor, 2-41/13/PMR/2F, Cabin no.20, Melkiors Pride, Izzath Nagar, Madhapur, Hyderabad, Telangana, 500081.
